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Talk with our local travel specialists in Cusco to plan your Amazon expedition, Manu tour, or custom itinerary.
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Contact & Logistics FAQ
Our main operations office is located in the historic center of Cusco, Peru. We are open Monday to Saturday from 9:00 AM to 7:00 PM (Local Peru Time, UTC-5). However, our sales team is available 24/7 via WhatsApp for emergency support and urgent booking inquiries.
For Manu National Park, expeditions depart directly from Cusco by private overland transport, crossing the Andes down to the cloud forest and rivers. For Tambopata and Sandoval Lake, most travelers take a short 45-minute flight from Cusco to Puerto Maldonado, where our team picks you up at the airport to board the boats.
Sandoval Lake is located inside the Tambopata National Reserve. Access involves a 25-minute boat ride from Puerto Maldonado followed by an easy, flat 3 km (1.8 miles) trek through the rainforest walkway. It requires a basic/moderate fitness level, making it perfect for families, couples, and independent travelers.
Yes, it is highly safe when traveling with our professional licensed guides. Wildlife (like caimans, jaguars, or snakes) avoids human contact and is observed from safe distances. Regarding insects, mosquitoes are common, but using a high-DEET repellent and wearing appropriate clothing minimizes discomfort completely.
If you are planning to travel within the next 48 hours, please do not wait for a contact email reply. Reach out to us immediately via our active WhatsApp hotline listed on top of our website for instant availability checks and rapid coordination.
Yes! Solo travelers are welcome. You can contact us to find out our fixed departure dates and join an open shared group. This helps distribute costs and allows you to meet other nature lovers from all over the world.
While we do not strictly check paperwork, we strongly advise all passengers to hold a comprehensive travel insurance policy that covers medical emergencies, trip cancellations, and adventure activities in remote areas like national parks.
Certainly! Manu is perfect for travelers looking for untouched pristine wilderness, raw nature, cloud forests, and native cultural encounters via long road/boat trips. Tambopata & Sandoval Lake are ideal if you have fewer days, want quick airport access, excellent comfort lodges, and easy spots to see giant river otters and clay licks.
You can safely store your primary suitcases, heavy electronics, or city clothes at our secure luggage storage room in Cusco or Puerto Maldonado completely free of charge. You only need to take a small daypack with your jungle essentials.
No, there are no ATMs or card terminals once you leave Cusco or Puerto Maldonado. Please bring enough cash in Peruvian Soles (PEN) for personal expenses, bar drinks, snacks, souvenirs, or tipping the local staff and boat captains.
All our tour guides are certified in Wilderness First Aid (WFA) and carry fully equipped first-aid kits. Lodges maintain radio/satellite communications. In the event of an emergency, evacuation logistics by motorized boat and express road vehicles are pre-arranged to transport passengers to the nearest medical facility in Puerto Maldonado or Cusco.
Yes, we offer custom rates and special pricing for groups of 4 or more participants, family vacations, university student groups, and travel agencies. Please send us your full trip scope using the contact form, specifying numbers and dates, to build a customized quote for you.